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Delivery Information

POSTAGE AND DELIVERY CHARGES

These will be clearly shown on the order form and will be included in the total price you pay before you confirm your order.

All Orders over £55.00 will need to be signed for upon delivery.

FREE DELIVERY ON ALL MAINLAND UK ORDERS

Orders under £55.00 will be sent by Royal Mail 1st Class post, please allow 3-5 days.

Orders over £55.00 will be sent by Royal Mail Next Day Delivery or Royal Mail 1st Class Signed For. 

If you require next day delivery for items under £55.00 please call us on  01204 460062 or email us before ordering.

FOR DELIVERIES OUTSIDE THE UK

All USA orders will be delivered by Royal Mail signed for international delivery.

European orders will be delivered by Royal Mail Signed for Service.

An additional £11.50 delivery charge will be added to all overseas, USA and European orders.

DELIVERY TIMES

We will contact you by email to confirm your order details.  If the item is in stock we will normally deliver within 2-5 days

For goods out of stock we will inform you of an expected delivery date. If this is not suitable we will give you the option to cancel your order.

Certain items may have a longer delivery time e.g. personalised or special orders.  Brown and Newirth and Charles Green  Rings and all Whitby Jet items are made to order and will take approximately 2-4weeks depending on design.  If you have any concerns with regards to delivery time please contact us.

If you need any further information please do not hesitate to contact us on 01204 460062 (office hours) or by email: info@hartleysjewellers.co.uk 

RETURNS POLICY

If you are not completely happy with your purchase we are happy to offer you an exchange or refund, providing it is returned to us within 7 days of receipt.  The item must be unworn, in the same condition, with its original packaging and any relevant documentation. Please notify us within 7 days of receiving your item by completing the online form to request and RMA number. 

We regret this offer does not include earrings and body jewellery (for health reasons), personalised items or special orders.  Please note: Special orders include all Brown and Newirth and Charles Green Rings which are made to order.  If the size of your Brown and Newirth or Charles Green Ring is not correct you may exchange the ring for the correct size.  Where we have not measured the finger size a charge will be applicable.  The amount will vary between £35.00 and £70.00 depending on the metal and style of ring ordered. If you require advice on the sizing of your ring please contact us by phone 01204 460062 or email at info@hartleysjewellers.co.uk

This does not affect your statutory rights.

Please return goods to: Hartleys Jewellers, 32 Winter Hey Lane, Horwich, Bolton. BL6 7AA

We recommend that you return your item using Royal Mail Special Delivery to ensure the item is insured in transit and provides proof of return.

For change of mind refunds we are not responsible for the cost of your postage or any charges you may incur.