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Privacy Policy

PRIVACY NOTICE

We understand that privacy is important to you and we promise to look after your personal information.  Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act.  We will not sell or disclose any information about you to any other party.

What information do we collect from you?

We will only have information about you if you willingly provide it.  The information you provide is referred to as personal information.  Please make sure you update your personal information if any of your details change.

In order to do any of the following, you will need to provide us with certain details:

  • Place an order
  • Sign up for an e-newsletter
  • Give feedback to us

The details you provide may include your name, email address, delivery address, telephone number.  Payment information is taken by a secure payments section through Sage Pay or Paypal

How will we use it?

We will use this information to fulfill any order and to communicate with you when necessary.  We may also use your personal information to contact you about news and offers that we think may interest you, to tell you if we change anything important about how the website works, or to inform you of any changes made to the terms of use of the website.

If you decide at any point that you no longer wish to receive messages of this nature, please contact us by email to let us know at info@hartleysjewellers.co.uk

We may need to use you information to send important notices such a communications about purchases or changes to our terms and conditions.  As this information can be important you may not opt out of receiving these communications.

If we have given you (or you have chosen) a password to access certain areas of our site, please keep this safe.  We will never share this information with any other parties.

Security Guarantee

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

Sage Pay requires CVV2/CVC2 verification.

 

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. Our ordering process is secured with a Trustwave SSL certificate.

So when buying through our site, you can be sure that you are completely protected.

Safe shopping at Hartleys Jewellers.

Cookies

A 'cookie' is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system.
The cookies used on the Hartleys Jewellers website do not include any information that others could read and understand about you, such as your name or contact details.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.

Children

By using the website you confirm that you are at least 18years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian.  We do not sell products to children, but we do sell some products for children.