Welcome visitor you can login or create an account.

Terms & Conditions

CONDITIONS OF USE

Please read these terms and conditions prior to purchasing. As the terms and conditions may be subject to change from time to time we recommend that you check them before each purchase.
•By using Hartleys Jewellers website, you agree to be bound by our terms and conditions.
•Display of goods on this site is an invitation to treat only and not an offer to sell the goods at the price displayed.
•This website is provided on an “as is” basis.  Any errors will be unintentional and we do not accept responsibility for such errors.
•All products are subject to availability.
•Products shown may not be actual size.
•All measurements are approximate.
•Colours reproduced are as accurate as possible.
•All goods will be supplied either in our own packaging or branded packaging from our suppliers.
•Price and availability is subject to change without notice.
•Card payments are debited before the goods are shipped.
•This site is governed exclusively by English Law.

Ordering Process, Delivery Information, and Returns Policy form part of these terms and conditions.  You should read these before placing your order.

ORDERING PROCESS

All orders placed through our website are subject to us accepting the order.  Once your order has been placed we will send you an email confirming that we have received your order.  Providing stock is available your order will be dispatched within 2-5 working days from receipt of your order. We will inform you by email if any product has a longer delivery time or is unavailable.  You will receive a second email confirming that the goods have been dispatched.  Please note that the first email confirming receipt of the order does not constitute acceptance of the order by us.  Your order will be accepted once we email you confirming dispatch of your goods. We are free to withdraw from a prospective contact at any time prior to this acceptance.

RETURNS POLICY

If you are not completely happy with your purchase we are happy to offer you an exchange or refund, providing it is returned to us within 7 days of receipt.  The item must be unworn, in the same condition, with its original packaging and any relevant documentation. Please notify us either by telephone 01204 460062, or by email to info@hartleysjewellers.co.uk within 7 days of receipt of your goods.

We regret this offer does not include earrings and body jewellery (for health reasons), personalised items or special orders.  Please note: Special orders include all Brown and Newirth and Charles Green rings which are made to order.  If the size of your Bien or Charles Green ring is not correct you may exchange the ring for the correct size.  Where we have not measured the finger size a charge will be applicable.  The amount will vary between £35.00 and £70.00 depending on the metal and style of ring ordered. If you require any advice on the sizing of your ring please contact us by phone (01204 460062  or email at info@hartleysjewellers.co.uk.

This does not affect your statutory rights.

Please return goods to: Please contact us to arrange a delivery.

We recommend that you return your item using Royal Mail Special Delivery to ensure the item is insured in transit and provides proof of return.

For change of mind refunds we are not responsible for the cost of your postage or any charges you may incur.

GUARANTEE

All our products are guaranteed against manufacturing defects on production of the sale receipt. These rights are additional and do not affect your statutory rights.  If goods are damaged upon receipt please notify us immediately either by telephone on 01204 460062 or by email to info@hartleysjewellers.co.uk.

SECURITY GUARANTEE

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

Sage Pay requires CVV2/CVC2 verification.

 

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. Our ordering process is secured with a Trustwave SSL certificate.

So when buying through our site, you can be sure that you are completely protected.

Safe shopping at Hartleys Jewellers.